Refund Policy

Returns overview

We want you to love your Pastel Muse purchase. If something isn’t right, please review the guidelines below.

Eligibility

• Items must be unused, in original packaging when possible, and returned within 14 days of delivery unless otherwise required by law.
• For hygiene reasons, certain opened personal-care items may not be eligible for return—we’ll confirm when you contact us.

How to start a return

Email hello@pastelmuse.shop with your order number and reason for return. We’ll send instructions and, when approved, a return address or label where applicable.

Refunds

Approved refunds are issued to the original payment method after we receive and inspect the return. Processing may take several business days depending on your bank.

Shipping costs

Unless the return is due to our error or a defective item, return shipping may be your responsibility unless local law says otherwise.

Last updated: July 12, 2026