Where do you ship?
We ship to addresses offered at checkout. Enter your region during checkout to see options.
How long does delivery take?
Most orders leave within 2–4 business days. Transit times depend on your carrier and location—you’ll receive tracking when your order ships.
Can I change or cancel my order?
Contact us as soon as possible. Once an order has shipped, we cannot cancel it, but you may qualify for a return under our Refund Policy.
What if something arrives damaged?
Email hello@pastelmuse.shop with photos within 48 hours of delivery so we can help.
Are your products tested on animals?
Pastel Muse is committed to cruelty-free formulations. Specific ingredient questions can be sent to our team.
I have sensitive skin—can I use your products?
Always patch-test new products. Discontinue use if irritation occurs and consult a physician if needed.
Last updated: July 12, 2026